Platform & Support Fee
Why do I see a "Platform & Support Fee"?
When you book a task with us, the total you pay includes two parts:
Task Pro's fee: The amount that goes directly to the person performing the work (their labor or service)
Platform & Support Fee: A small additional charge that helps us maintain, improve, and safeguard the platform you rely on
What the Platform & Support Fee covers
Your Platform & Support Fee is not a hidden tax or arbitrary markup. It supports services that make the platform possible, dependable, and safe for both you and Task Pros:
- Platform maintenance and improvements — server costs, app development, UI enhancements
- Customer support and operations — staffing, training, and tools to help if something goes wrong
- Risk prevention, vetting, and safety — identity/verification checks, fraud monitoring, background screening
- Dispute resolution & quality assurance tools — helping mediate client–Task Pro issues
We believe in being clear: Task Pros receive 100% of their agreed-upon service fees (and any tips or reimbursed expenses). The Platform & Support Fee is separate and does not reduce what the Task Pro earns.
How the fee is calculated & shown
- The Platform & Support Fee is calculated as a percentage of the task subtotal.
- You will see the breakdown clearly in your order summary before you confirm the booking (e.g. "Task subtotal + Platform & Support Fee = Total").
- We periodically review and adjust the percentage as needed, and always show you the exact fee before you commit.
Trust, transparency, no surprises
- No surprises at checkout — the complete cost is shown up front before you commit.
- Nothing hidden in the Task Pro's rate — the fee is distinct and clearly labeled.
- No impact on reimbursements or tips — those go fully to the Task Pro, not subject to the Platform & Support Fee.
- Backed by service & accountability — if something goes wrong, our support team is here to assist.
In sum — The Platform & Support Fee lets us deliver a safer, more reliable, and continuously improving experience for you. Running a high-quality, trustworthy marketplace has real costs, and this fee keeps your booking smoother, clearer, and more secure — not more expensive in a hidden way.